Financial Reporting at major Europe Telco Operator

Background and Challenges

  • ✓  Report automation
  • ✓  Software rollout
  • ✓  Project management
  • ✓  Business process assessment
  • ✓  Billing data analysis
  • ✓  Data aggregation
  • ✓  Data verification

Solution

  • ✓  Business process assessment to explore customer needs in billing area.
  • ✓  Identify and structure core data sources to provide deeper knowledge to billing department.
  • ✓  Design and implement a software extension to automate financial reporting.
  • ✓  Develop automation scripts to enable billing department to process complex system actions.
  • ✓  Design and develop automation scripts to automatically verify billing data to improve reporting and bill cycle correctness.
  • ✓  Impact analysis of future system development onto billing process.
  • ✓  Help client in business process refashioning to improve customer satisfaction and reduce operational cost.
  • ✓  Effective communication for managing change and testing by ensuring sending important information to collaborators in near real-time.
  • ✓  Data aggregation to develop a framework for data mining.

Outcome

  • ✓  Reduction of reported bill cycle incidents by 30%.
  • ✓  Improvement of data driven management decisions.
  • ✓  Reduce of unnoticed revenue loss due to billing errors by 40%.
  • ✓  Reduce operational costs to support billing process drastically.
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