Financial Reporting at major Europe Telco Operator
Background and Challenges
- ✓ Report automation
- ✓ Software rollout
- ✓ Project management
- ✓ Business process assessment
- ✓ Billing data analysis
- ✓ Data aggregation
- ✓ Data verification
- ✓ Business process assessment to explore customer needs in billing area.
- ✓ Identify and structure core data sources to provide deeper knowledge to billing department.
- ✓ Design and implement a software extension to automate financial reporting.
- ✓ Develop automation scripts to enable billing department to process complex system actions.
- ✓ Design and develop automation scripts to automatically verify billing data to improve reporting and bill cycle correctness.
- ✓ Impact analysis of future system development onto billing process.
- ✓ Help client in business process refashioning to improve customer satisfaction and reduce operational cost.
- ✓ Effective communication for managing change and testing by ensuring sending important information to collaborators in near real-time.
- ✓ Data aggregation to develop a framework for data mining.
- ✓ Reduction of reported bill cycle incidents by 30%.
- ✓ Improvement of data driven management decisions.
- ✓ Reduce of unnoticed revenue loss due to billing errors by 40%.
- ✓ Reduce operational costs to support billing process drastically.
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